Shipping, Order & Return Policy
WHAT THIS POLICY COVERS
This policy covers all the physical products sold on this site. It does not include digital products or products/services sold on any other site (partner links, book links, links to clothing/shoes/accessories/gifts etc sold on our Artwear & Gift Shop, etc).
ORDERS
Ordering a Painting on this Site
Sales Tax
SHIPPING
WHERE DO WE SHIP?
Original paintings on this site can be shipped worldwide, but the cost displayed on this site only includes shipping costs for the continuous 48 United States. If you are needing an item shipped to a US Territory, Alaska, Hawaii or a country outside of the United States, please note that there will be additional shipping costs on top of the list price to accommodate the higher fees we accrue to ship there. Please contact us and we can give you a shipping cost estimate (as well as any customs fees or other fees that are required to ship to that location).
HOW MUCH DOES SHIPPING COST?
All original paintings on this site have shipping included in the list price for orders shipping to the 48 contiguous United States. Please note that additional shipping costs will be charged for all orders outside the 48 contiguous United States. Please contact us and we will give you an estimation on the additional cost to ship to your location.
EXCEPTIONS:
Shipping costs are not included in artwork on this site over 36”x48” and therefore, only local pickup is offered on these pieces. This will be notated the product details of any art piece these restrictions apply to. If you are interested in having one of these large scale pieces shipped to you, please email us at info@caraelaine.us and we can arrange a shipping quote depending on your location and needs. Please reach out before making any purchases on the large artwork you would like shipped.
Local pickup for these large scale pieces will be in the Edmond/Oklahoma City area of Oklahoma (United States), depending on the artwork’s location of exhibit at the time of purchase. If you are interested in local pickup, please reach out to info@caraelaine.us for details.
DELIVERY ESTIMATES
ORIGINAL PAINTINGS, DRAWINGS & OTHER ORIGINAL ARTWORK:
Original artwork on this site will typically be packed and shipped within 3-5 business days if your order is placed by 12:00 pm CST. If your order is placed after that time or on a non-business day, your order may be delayed 1-2 days. Please note that this can vary during holidays or any unforeseen circumstances, but we will try to notify you if this is the case. Delivery will typically take between 5-8 business days once your artwork has shipped, although exact delivery times cannot be guaranteed.
If you have any questions regarding an order you have placed, please fill out the contact form and notify us of any issues that arise and we will do what we can to help.
RETURNS
ORIGINAL ARTWORK
THIS APPLIES TO ALL ORIGINAL PAINTINGS, DRAWINGS AND ARTWORK THAT IS A PHYSICAL ITEM PURCHASED ON THIS SITE.
We want you to love your original artwork, but if for any reason you are not satisfied, you may return the artwork for a complete refund within 7 days of the delivery date. This refund is limited to the purchase price of the painting minus the cost of original shipping of the artwork (which was included in your purchase price but not included in the refund). Shipping charges vary on the artwork value & size. We will let you know this amount before your refund is issued (including any extra charges accrued for any customs/extra charges).
We will let you know the return amount before you return the product. Once the returned artwork is received (at the address that will be given to you once the return price is accepted) in good condition, we will process your refund. The refund will be issued in the same form as the original payment (when possible) within 30 days of receipt of return.
If you encounter any problems or discrepancies with your artwork or would like to start a return, please contact us at info@caraelaine.us within 7 calendar days of the receipt of your artwork or the expected delivery date. Please do not attempt to return the artwork without contacting us first, as we cannot process any returns if it is not done through the proper procedure. If your artwork is damaged in transit, we will ask for photos and other information upon receiving your email with the issues at hand and let you know how to proceed further to resolve the issue.
LOST IN TRANSIT
If your artwork is lost in transit, please notify us at info@caraelaine.us within 10 business days of your artwork’s estimated delivery date. Please allow 5 business days after your product’s estimated arrival time to allow for unforeseen delays in transit. Although this in not common, it can happen. Please attempt to contact the carrier in which your item is being shipped through and/or your local post office before contacting us, as that will be the first thing we ask.
UNDELIVERABLE AND RETURNED PACKAGES
If your shipment is returned to us due to an unclaimed package, insufficient or incorrect/undeliverable address or refused package, we will contact you via the email you used upon purchase to see if you would like your artwork reshipped. Once we have confirmed with you the updated address and/or information, we will reship your artwork. Cara Elaine Art is not liable for returned packages & therefore all reshipment costs will be the customer's liability. In order to have your package reshipped to you, please reply to the email regarding the returned package within 7 business days. If you do not reply within 7 business days to the email or you decide you do not want the artwork reshipped, we will issue a refund – minus the cost of original shipping of the artwork. Shipping charges vary on the artwork value & size. We will let you know this amount before your refund is issued (including any extra charges accrued for any customs/extra charges).